**Refund Policy for Webbest Designers** Effective Date: December 23, 2024 At Webbest Designers, we strive to provide high-quality web design and development services to meet your needs and expectations. We understand that occasionally, situations may arise where a refund is requested. This Refund Policy outlines the circumstances under which refunds will be provided, as well as the steps involved. ### 1. **Refund Eligibility** Refunds are considered based on the following conditions: - **Initial Deposit:** If you have paid an initial deposit for a project and we have not yet started working on the project, you may be eligible for a full refund. However, once work has begun, the deposit becomes non-refundable as it covers the costs of time and resources allocated to your project. - **Project Cancellation:** If you decide to cancel your project after work has commenced, you may receive a partial refund based on the work completed at the time of cancellation. The refund amount will be determined after assessing the progress of the project and the resources used. - **Completed Projects:** Once a project is completed and delivered to you (i.e., the final design or website has been handed over and is functioning as intended), refunds will not be provided. We aim to ensure your satisfaction throughout the design process and will work with you to resolve any concerns prior to completion. ### 2. **Refund Process** To request a refund, please follow these steps: - Contact us via email at [imaginationinfusion913@gmail.com](mailto:imaginationinfusion913@gmail.com) or by phone at 727-369-9484 to explain the reason for the refund request. - Provide any relevant details about the work completed or the services provided at the time of your request. - If your request is eligible for a refund, we will process the refund according to the terms stated in this policy. ### 3. **Processing Time** Refunds, if approved, will typically be processed within 7-10 business days after the request is received and verified. The refund will be issued to the original method of payment, unless otherwise agreed upon. ### 4. **Non-Refundable Services** Certain services may not be eligible for a refund, including but not limited to: - Completed projects where the final product has been delivered and accepted. - Payments for additional services such as ongoing maintenance, website updates, or marketing services. - Fees for third-party services or software integrations that we have procured on your behalf. ### 5. **Disputes and Resolution** If you are dissatisfied with the work or our service, please contact us directly so we can work towards a resolution. We are committed to customer satisfaction and will make reasonable efforts to address any concerns or issues you may have. Refund requests will be reviewed on a case-by-case basis. ### 6. **Changes to This Refund Policy** Webbest Designers reserves the right to update or change this Refund Policy at any time. Any updates will be reflected on this page, and the effective date will be adjusted accordingly. We encourage you to review this policy periodically to stay informed. ### 7. **Contact Us** If you have any questions or concerns about this Refund Policy, please contact us: - **Email:** [imaginationinfusion913@gmail.com](mailto:imaginationinfusion913@gmail.com) - **Phone:** 727-369-9484 Thank you for choosing Webbest Designers. We appreciate your business and are committed to ensuring your satisfaction with our services.